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Water payments are due in the Town Hall offices by 4:30 pm on the due date listed on the bill. Payments postmarked with that date will also be accepted. Payments received or postmarked after the due date are subject to a 5% penalty.
Town of Mt. Pleasant residents may call the Water Department at 914-831-1062 from 8:30 am to 4 pm, Monday through Friday. Summer hours (4/29 through 9/29) are 7:30 am to 3:30 pm.
During normal working hours, 8:30 am to 4:30 pm, Monday through Friday, residents should call the Sewer Department at 914-831-1062. At all other times call the Police Department at 914-769-1942. The Police Department will contact Sewer Department personnel and a crew will be sent to inspect the main sewer. It is important that the main line be checked first to make certain that it is not blocked. It is important that you do not remove the sewer clean-out cover in your home until you are certain that the main line sewer is running freely.
If you have any of the above-mentioned situations, please call the Water Department at 914-831-1062 Monday through Friday, except holidays, from 8:30 am to 4 pm. At all other times, call the Police Department at 914-769-1942. The Police Department will contact the Water Department personnel to evaluate the problem.
If you are moving into a new home in the Town of Mt. Pleasant, remember to call the Water Department at 914-831-1062 to make sure that the proper billing dates have been recorded. Unpaid water bills can become a tax lien. Ensure that billing records are accurate.
If you are moving and discontinuing your water service, you must contact the Town of Mt. Pleasant Water Department at 914-831-1062 for a final read. In order for water bills to be sent to the correct customer, the Town must be notified of start and stop dates. There is a $50 fee for this service.