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1. When are water bills sent and when are payments due?

Overview

Water payments are due in the Town Hall offices by 4:30 pm on the due date listed on the bill. Payments postmarked with that date will also be accepted. Payments received or postmarked after the due date are subject to a 5% penalty.

Water Bills Come Quarterly

• December 01 through March 01: Billing Date 3/31, Due Date 4/30
• March 01 through June 01: Billing Date 6/30, Due Date 7/31
• June 01 through September 01: Billing Date 9/30, Due Date 10/31
• September 01 through December 01: Billing Date 12/31, Due Date 1/31

2. Who do I call about my water bill?

Town of Mt. Pleasant residents may call the Water Department at 914-831-1062 from 8:30 am to 4 pm, Monday through Friday. Summer hours (4/29 through 9/29) are 7:30 am to 3:30 pm.

3. What should I do in case of a sewer backup?

During normal working hours, 8:30 am to 4:30 pm, Monday through Friday, residents should call the Sewer Department at 914-831-1062. At all other times call the Police Department at 914-769-1942. The Police Department will contact Sewer Department personnel and a crew will be sent to inspect the main sewer. It is important that the main line be checked first to make certain that it is not blocked. It is important that you do not remove the sewer clean-out cover in your home until you are certain that the main line sewer is running freely.

4. What should I do if I have a water leak or low water pressure?

If you have any of the above-mentioned situations, please call the Water Department at 914-831-1062 Monday through Friday, except holidays, from 8:30 am to 4 pm. At all other times, call the Police Department at 914-769-1942. The Police Department will contact the Water Department personnel to evaluate the problem.

5. If I move into a new home, how do I get the water bill in my name?

If you are moving into a new home in the Town of Mt. Pleasant, remember to call the Water Department at 914-831-1062 to make sure that the proper billing dates have been recorded. Unpaid water bills can become a tax lien. Ensure that billing records are accurate.

6. If I move, how can I get a final water meter reading?

If you are moving and discontinuing your water service, you must contact the Town of Mt. Pleasant Water Department at 914-831-1062 for a final read. In order for water bills to be sent to the correct customer, the Town must be notified of start and stop dates. There is a $50 fee for this service.

7. How can I save water in the kitchen and laundry?

Six Things You Can Do to Save Water in the Kitchen & Laundry

1. Use your automatic dishwasher only for full loads.
2. Use your automatic washing machine only for full loads.
3. If you wash dishes by hand, don't leave the water running for rinsing. If you have two sinks, fill one with soapy water and one with rinse water. If you have only one sink, gather washed dishes in a dish rack and rinse them with a spray device or pan full of hot water.
4. Don't let the faucet run while you clean vegetables. Just rinse them in a sink or pan of clean water.
5. Keep a bottle of drinking water in the refrigerator. Running tap water to cool it off for drinking is wasteful.
6. Check faucets and pipes for leaks. Leaks waste water 24 hours a day, seven days a week, and often can be repaired with only an inexpensive washer.

8. How can I save water?

Ten Things You Can Do to Save Water Outside

1. Water your lawn only when it needs it. A good way to see if your lawn needs watering is to step on the grass. If it springs back up when you move, it doesn't need water. If it stays flat, fetch the sprinkler.
2. Deep-soak your lawn. When you do water, do it long enough for the moisture to soak down to the roots where it will do the most good. A light sprinkling can evaporate quickly and tends to encourage shallow root systems.
3. Water during the cool parts of the day. Early morning generally is better than dusk since it helps prevent growth of fungus.
4. Don't water the gutter. Position your sprinklers so water lands on the lawn or garden, not on paved areas. Also, avoid watering on windy days.
5. Plant drought-resistant trees and plants. Many beautiful trees and plants thrive with far less watering than other species.
6. Put a layer of mulch around trees and plants. Mulch will slow the evaporation of moisture and discourage weed growth too.
7. Use a broom, not a hose, to clean driveways and sidewalks.
8. Don't run the hose while washing your car. Clean the car with a pail of soapy water. Use the hose just to rinse it off.
9. Tell your children not to play with the hose and sprinklers.
10. Check for leaks in pipes, hoses, faucets, and couplings. Leaks outside the house may not seem as bad since they're not visible, but they can be just as wasteful as leaks inside. Check frequently and keep them drip-free.